Refund and Returns Policy
At Universal Chemical, we are committed to ensuring your satisfaction with every purchase. Please review our Refund and Returns Policy below to understand your rights and responsibilities.

1. General Terms Of Service:

The following terms are applicable for all persons using this website for commercial and non-commercial purposes (s).

A). At the time of registration the user must be at least eighteen years old, HTML reserves the right to refuse service registration at any or at any point of time without giving any period notice and without assigning any reason whatsoever.

B). User Agrees that the services once subscribed to by the user are not refundable and all amount(s).paid shall stand appropriated. The product once delivered successfully to the customer is not taken back(no return no refund).

C). Nothing in this agreement shall be deemed to confer any third rights or benefits.

D). This is Purely Detergent works as a cleaning Agent as Mentioned in the Product Descriptions.

E). we are not responsible for customs clearance delays. If a needed customer needs to provide the documents required by customs.

F). If the shipping address provided by the customer is incorrect, we are not responsible for product delivery failure.

2. Acceptance:

This order must be promptly accepted and acceptance is expressly limited to the terms of this order. Any addition or different terms in Seller’s forms are hereby deemed to be material alterations and notice of objection to them and rejection of them is hereby given. Seller’s shipment of goods, or performance of services, in response to this order without return of the acknowledgment copy thereof, signed by Seller, shall be considered acceptance by Seller under this AcceptanceCondition.

3. Packaging & Freight Charges

No charge will be allowed for packing, crating, freight, express, or other carrier’s charges, or cartage, unless designated on this order.

4. Eligibility for Returns
Products can be returned within 30 days of receipt, provided they are unused and in original packaging.

  • Condition of Return: 
    All returns must be in the same condition as when received, including packaging, seals, and labels intact.
  • How to Request a Return: 
    To initiate a return, please contact our customer service team at support@universalchemical.org with your order number and reason for return.
  • Return Process: 
    Once approved, you will receive return instructions. Please securely pack the items and ship them to the address provided.
  • Return Shipping Costs: 
    Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Refund Processing: 
    Refunds will be processed within 7-10 business days after the returned product is received and inspected.
  • Damaged or Defective Products: 
    If the item arrives damaged or defective, please contact us immediately for a replacement or full refund.
  • Incorrect Items: 
    If an incorrect item was shipped, we will cover the return shipping and issue a full refund or replacement.
  • Exchanges: 
    We currently do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order.
  • Sale Items: 
    Sale or clearance items are non-refundable, except for damaged or defective products.
  • Gift Returns: 
    If the item was purchased as a gift, returns are only accepted if the gift was purchased directly from Universal Chemical.
  • Refund Method: 
    Refunds will be issued to the original payment method. If the payment method is unavailable, store credit may be provided.
  • Customer Support: 
    If you have any questions or concerns, our customer support team is available to assist you at support@universalchemical.org.
  • Legal Rights: 
    This policy does not affect your statutory rights under applicable consumer protection laws.

By purchasing from Universal Chemical, you agree to abide by the terms of this Refund and Returns Policy. Thank you for choosing us!